The March of Chatbots into Recruitment: Recruiters’ Experiences, Expectations, and Design Opportunities

Abstract Organizations’ hiring processes are increasingly shaped by various digital tools and e-recruitment systems. However, there is little understanding of the recruiters’ needs for expectations towards new This paper investigates recruitment chatbots as an emergent form e-recruitment, offering a low-threshold channel recruiter-applicant interaction. The rapid spread casual nature their user interfaces raise questions about perceived benefits, risks, suitable roles in this sensitive application area. To end, we conducted 13 semi-structured interviews, including 11 interviews with people who utilizing two from companies that developing chatbots. findings provide qualitative account motivations, early experiences, opportunities regarding current future use recruitment. While answer need attracting candidates, they have also introduced challenges work tasks recruiters. offers considerations can help to redesign bots recruiter’s viewpoint.